A modern benefits platform
for Arizona.
Built for the Department of Economic Security (DES). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2024
DES is severe.
The technology to fix it already exists.
Department of Economic Security administers SNAP, TANF, Medicaid intake, and adjacent programs for Arizona residents from Phoenix. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for Arizona. Integrates with existing DES systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with DES. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for Arizona. Wire eligibility rules. Pilot caseworker training in Phoenix.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What DES leaders ask before signing.
Eligibility is governed by Department of Economic Security (DES) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in Arizona never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the DES portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with DES's existing eligibility engines, staff training in Phoenix, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. DES keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional Arizona programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
The meeting that changes everything
for Arizona residents takes 30 minutes.
A live platform demo, a Arizona-specific executive proposal, and a draft Letter of Intent — ready for DES review.