A modern benefits platform
for Connecticut.
Built for the Department of Social Services (DSS). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2024
DSS is severe.
The technology to fix it already exists.
Department of Social Services administers SNAP, TANF, Medicaid intake, and adjacent programs for Connecticut residents from Hartford. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for Connecticut. Integrates with existing DSS systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with DSS. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for Connecticut. Wire eligibility rules. Pilot caseworker training in Hartford.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What DSS leaders ask before signing.
Eligibility is governed by Department of Social Services (DSS) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in Connecticut never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the DSS portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with DSS's existing eligibility engines, staff training in Hartford, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. DSS keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional Connecticut programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
The meeting that changes everything
for Connecticut residents takes 30 minutes.
A live platform demo, a Connecticut-specific executive proposal, and a draft Letter of Intent — ready for DSS review.