A modern benefits platform
for Florida.
Built for the Department of Children and Families (DCF). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2024
DCF is critical.
The technology to fix it already exists.
Department of Children and Families administers SNAP, TANF, Medicaid intake, and adjacent programs for Florida residents from Tallahassee. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for Florida. Integrates with existing DCF systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with DCF. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for Florida. Wire eligibility rules. Pilot caseworker training in Tallahassee.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What DCF leaders ask before signing.
Eligibility is governed by Department of Children and Families (DCF) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in Florida never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the DCF portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with DCF's existing eligibility engines, staff training in Tallahassee, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. DCF keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional Florida programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
The meeting that changes everything
for Florida residents takes 30 minutes.
A live platform demo, a Florida-specific executive proposal, and a draft Letter of Intent — ready for DCF review.