A modern benefits platform
for Illinois.
Built for the Department of Human Services (IDHS). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2024
IDHS is above federal threshold.
The technology to fix it already exists.
Department of Human Services administers SNAP, TANF, Medicaid intake, and adjacent programs for Illinois residents from Springfield. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for Illinois. Integrates with existing IDHS systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with IDHS. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for Illinois. Wire eligibility rules. Pilot caseworker training in Springfield.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What IDHS leaders ask before signing.
Eligibility is governed by Department of Human Services (IDHS) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in Illinois never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the IDHS portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with IDHS's existing eligibility engines, staff training in Springfield, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. IDHS keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional Illinois programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
The meeting that changes everything
for Illinois residents takes 30 minutes.
A live platform demo, a Illinois-specific executive proposal, and a draft Letter of Intent — ready for IDHS review.