A modern benefits platform
for Louisiana.
Built for the Department of Children and Family Services (DCFS). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2024
DCFS is above federal threshold.
The technology to fix it already exists.
Department of Children and Family Services administers SNAP, TANF, Medicaid intake, and adjacent programs for Louisiana residents from Baton Rouge. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for Louisiana. Integrates with existing DCFS systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with DCFS. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for Louisiana. Wire eligibility rules. Pilot caseworker training in Baton Rouge.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What DCFS leaders ask before signing.
Eligibility is governed by Department of Children and Family Services (DCFS) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in Louisiana never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the DCFS portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with DCFS's existing eligibility engines, staff training in Baton Rouge, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. DCFS keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional Louisiana programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
The meeting that changes everything
for Louisiana residents takes 30 minutes.
A live platform demo, a Louisiana-specific executive proposal, and a draft Letter of Intent — ready for DCFS review.