A modern benefits platform
for Maryland.
Built for the Department of Human Services (DHS). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2025
DHS is severe.
The technology to fix it already exists.
Department of Human Services administers SNAP, TANF, Medicaid intake, and adjacent programs for Maryland residents from Annapolis. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for Maryland. Integrates with existing DHS systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with DHS. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for Maryland. Wire eligibility rules. Pilot caseworker training in Annapolis.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What DHS leaders ask before signing.
Eligibility is governed by Department of Human Services (DHS) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in Maryland never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the DHS portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with DHS's existing eligibility engines, staff training in Annapolis, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. DHS keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional Maryland programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
Maryland's penalty guidance, from the source.
The penalty regime is federal — one set of rules from H.R.1, applied to Maryland based on its error rate — and Department of Human Services administers the program itself. Here are the official pages behind every figure on this site.
Department of Human Services is the state agency that administers SNAP for Maryland residents.
Maryland's 13.08% error rate (FY2025) comes from the USDA FNS SNAP Quality Control release.
How the federal penalty rules work — the 6% threshold, cost-share schedule, and what DHS can do now.
States above the 6% threshold must submit a Corrective Action Plan to USDA FNS. This is the official requirements page; DHS's own plan status is confirmed directly with the agency.
The meeting that changes everything
for Maryland residents takes 30 minutes.
A live platform demo, a Maryland-specific executive proposal, and a draft Letter of Intent — ready for DHS review.