A modern benefits platform
for Michigan.
Built for the Department of Health and Human Services (MDHHS). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2024
MDHHS is above federal threshold.
The technology to fix it already exists.
Department of Health and Human Services administers SNAP, TANF, Medicaid intake, and adjacent programs for Michigan residents from Lansing. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for Michigan. Integrates with existing MDHHS systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with MDHHS. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for Michigan. Wire eligibility rules. Pilot caseworker training in Lansing.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What MDHHS leaders ask before signing.
Eligibility is governed by Department of Health and Human Services (MDHHS) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in Michigan never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the MDHHS portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with MDHHS's existing eligibility engines, staff training in Lansing, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. MDHHS keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional Michigan programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
The meeting that changes everything
for Michigan residents takes 30 minutes.
A live platform demo, a Michigan-specific executive proposal, and a draft Letter of Intent — ready for MDHHS review.