A modern benefits platform
for North Carolina.
Built for the Department of Health and Human Services (NCDHHS). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2024
NCDHHS is above federal threshold.
The technology to fix it already exists.
Department of Health and Human Services administers SNAP, TANF, Medicaid intake, and adjacent programs for North Carolina residents from Raleigh. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for North Carolina. Integrates with existing NCDHHS systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with NCDHHS. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for North Carolina. Wire eligibility rules. Pilot caseworker training in Raleigh.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What NCDHHS leaders ask before signing.
Eligibility is governed by Department of Health and Human Services (NCDHHS) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in North Carolina never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the NCDHHS portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with NCDHHS's existing eligibility engines, staff training in Raleigh, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. NCDHHS keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional North Carolina programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
The meeting that changes everything
for North Carolina residents takes 30 minutes.
A live platform demo, a North Carolina-specific executive proposal, and a draft Letter of Intent — ready for NCDHHS review.