A modern benefits platform
for New Mexico.
Built for the Health Care Authority (HCA). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2025
HCA is critical.
The technology to fix it already exists.
Health Care Authority administers SNAP, TANF, Medicaid intake, and adjacent programs for New Mexico residents from Santa Fe. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for New Mexico. Integrates with existing HCA systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with HCA. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for New Mexico. Wire eligibility rules. Pilot caseworker training in Santa Fe.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What HCA leaders ask before signing.
Eligibility is governed by Health Care Authority (HCA) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in New Mexico never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the HCA portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with HCA's existing eligibility engines, staff training in Santa Fe, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. HCA keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional New Mexico programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
New Mexico's penalty guidance, from the source.
The penalty regime is federal — one set of rules from H.R.1, applied to New Mexico based on its error rate — and Health Care Authority administers the program itself. Here are the official pages behind every figure on this site.
Health Care Authority is the state agency that administers SNAP for New Mexico residents.
New Mexico's 16.81% error rate (FY2025) comes from the USDA FNS SNAP Quality Control release.
How the federal penalty rules work — the 6% threshold, cost-share schedule, and what HCA can do now.
States above the 6% threshold must submit a Corrective Action Plan to USDA FNS. This is the official requirements page; HCA's own plan status is confirmed directly with the agency.
The meeting that changes everything
for New Mexico residents takes 30 minutes.
A live platform demo, a New Mexico-specific executive proposal, and a draft Letter of Intent — ready for HCA review.