A modern benefits platform
for New York.
Built for the Office of Temporary and Disability Assistance (OTDA). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2024
OTDA is severe.
The technology to fix it already exists.
Office of Temporary and Disability Assistance administers SNAP, TANF, Medicaid intake, and adjacent programs for New York residents from Albany. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for New York. Integrates with existing OTDA systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with OTDA. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for New York. Wire eligibility rules. Pilot caseworker training in Albany.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What OTDA leaders ask before signing.
Eligibility is governed by Office of Temporary and Disability Assistance (OTDA) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in New York never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the OTDA portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with OTDA's existing eligibility engines, staff training in Albany, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. OTDA keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional New York programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
The meeting that changes everything
for New York residents takes 30 minutes.
A live platform demo, a New York-specific executive proposal, and a draft Letter of Intent — ready for OTDA review.