A modern benefits platform
for Texas.
Built for the Health and Human Services Commission (HHSC). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2025
Reporting puts Texas's combined 2027 total at approximately $826M: approximately $709M in SNAP error-rate penalties plus approximately $117M in added state administrative costs. The combined total is not an annual penalty.
HHSC is above federal threshold.
The technology to fix it already exists.
Health and Human Services Commission administers SNAP, TANF, Medicaid intake, and adjacent programs for Texas residents from Austin. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for Texas. Integrates with existing HHSC systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with HHSC. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for Texas. Wire eligibility rules. Pilot caseworker training in Austin.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What HHSC leaders ask before signing.
Eligibility is governed by Health and Human Services Commission (HHSC) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in Texas never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the HHSC portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with HHSC's existing eligibility engines, staff training in Austin, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. HHSC keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional Texas programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
Texas's penalty guidance, from the source.
The penalty regime is federal — one set of rules from H.R.1, applied to Texas based on its error rate — and Health and Human Services Commission administers the program itself. Here are the official pages behind every figure on this site.
Health and Human Services Commission is the state agency that administers SNAP for Texas residents.
Texas's 9.34% error rate (FY2025) comes from the USDA FNS SNAP Quality Control release.
How the federal penalty rules work — the 6% threshold, cost-share schedule, and what HHSC can do now.
States above the 6% threshold must submit a Corrective Action Plan to USDA FNS. This is the official requirements page; HHSC's own plan status is confirmed directly with the agency.
The meeting that changes everything
for Texas residents takes 30 minutes.
A live platform demo, a Texas-specific executive proposal, and a draft Letter of Intent — ready for HHSC review.