A modern benefits platform
for Vermont.
Built for the Department for Children and Families (DCF). Resident app + caseworker portal. Deployable in 90 days at zero upfront cost to the state.
Source: USDA FNS FY2024
Vermont runs below the federal threshold.
Now modernize the experience for residents.
Department for Children and Families administers SNAP, TANF, Medicaid intake, and adjacent programs for Vermont residents from Montpelier. Most state benefits systems were built before smartphones existed — paper forms, call-center queues, mainframe back-ends, and recertification letters that arrive after the deadline.
A resident-facing iOS/Android app for applications, document upload, status, and renewals. A caseworker portal with AI-assisted eligibility, queue routing, and audit-grade case notes. Branded for Vermont. Integrates with existing DCF systems — no rip-and-replace.
From signed LOI to live pilot in one quarter.
- 01Discovery (Weeks 1–2)
Stand up a working group with DCF. Map current eligibility flows and integration points.
- 02Configuration (Weeks 3–8)
Brand the resident app for Vermont. Wire eligibility rules. Pilot caseworker training in Montpelier.
- 03Live Pilot (Weeks 9–13)
Soft launch in one county. Measure error rate, processing time, abandonment. Expand statewide on your timeline.
What DCF leaders ask before signing.
Eligibility is governed by Department for Children and Families (DCF) rules — SNAP, TANF, Medicaid, and WIC — not by Fortis One. The platform automates the screening, document intake, and case routing so that eligible residents in Vermont never miss a deadline because of a broken form or a busy call center.
Residents can complete an application in under 12 minutes on their phone. Caseworkers see the case instantly in the DCF portal. Most determinations that previously took 30–45 days are reduced to 7–14 days because data verification is pre-populated and AI-assisted, not manual.
Everything needed to go live in one pilot county: a white-labeled resident app (iOS, Android, web), a caseworker portal with AI-assisted eligibility, integration with DCF's existing eligibility engines, staff training in Montpelier, and a 30-day hypercare period after launch.
No. Fortis One wraps around your current back-end — whether it is a 1990s mainframe or a modern cloud system. We read and write via APIs and EDI where available, and provide manual fallback workflows where legacy systems require them. DCF keeps what works; we fix what residents actually touch.
SNAP, TANF, Medicaid intake, WIC, and LIHEAP are live today. Additional Vermont programs — childcare subsidies, unemployment bridge benefits, emergency rental assistance — can be added in a subsequent configuration sprint.
The meeting that changes everything
for Vermont residents takes 30 minutes.
A live platform demo, a Vermont-specific executive proposal, and a draft Letter of Intent — ready for DCF review.